What Are The Benefits Of Using Hotel Maintenance Software?
If you think hotels are awesome for making it easy for just about anyone to book and manage their bookings, you can pin the sweet blame on hotel maintenance software. This is the type of software that hotel guests see when they login to the website of the hotel they have booked. But aside from managing bookings, did you know that there are many other benefits of using hotel maintenance software? Read below to know what they are.
The not-so-obvious benefits are more appreciated by the people managing the hotel.
Because there is no paper trail that needs to be followed, the cost of doing business is lowered. While we do not know how much it costs to run hotel transactions on paper, we can tell you with certainty that going paperless save a hotel a lot money in the long run. Plus, since there is direct communication between the hotel and the guest even before the latter arrives, the hotel can be more responsive to the needs of the guest.
Relying on software to manage hotel operations lessens the risk of unfulfilled orders, and in effect, dissatisfied customers. As guests logon to the hotel’s software, they only need type in their request and it will be sent to them (that is, if they are already at the hotel and would like to order room service). If you have had disgruntled customers in the past, we can tell you with certainty that it’s all because some request came unfulfilled or some expectations were not met. You can eliminate this risk by having a customer write a request on the hotel software you use.
But the satisfaction of customers is not the only reason why you should have hotel maintenance software. You can take the aggregated information from the software to anticipate the needs of the hotel. If you see that there is an unusual number of bookings for extra beds, your managers can personally go out and take note of how many extra beds there are in the inventory, and add to it if needed. The same goes for other items like food.
On that note of inventory, you can eliminate the risk of theft by having your inventory monitored electronically. Also, when it comes to managing your staff, you can easily tell who among your staff are performing well in terms of attendance. If you prefer, you could also have your guests rate your staff through the software you are using.
There are many brands of hotel maintenance software out there. While in the past it cost a lot of money because it had to be hosted on the hotel’s physical location, the most recent generation of software is cloud-based, and hotels have the option of using that software through a website or through an app that guests download on their smartphones, or both.
The good thing about cloud-based CMMS software is that the costs are much lower. A hotel only needs to pay monthly fees.
For more information, check out Hippo CMMS’s hotel maintenance management software.